| Título : |
Practical guide to customer service management and operations |
| Tipo de documento: |
texto impreso |
| Autores: |
Balsley, Ronald D |
| Editorial: |
New York : Amacom |
| Fecha de publicación: |
1982 |
| Número de páginas: |
216 p |
| Il.: |
il. |
| Dimensiones: |
Pasta Dura |
| ISBN/ISSN/DL: |
978-0-8144-5673-6 |
| Idioma : |
Inglés (eng) |
| Palabras clave: |
SERVICIO AL CLIENTE |
| Clasificación: |
658.812 - Administración - Administración de la distribución(mercadeo) - Administración de ventas - Relaciones con clientes |
| Nota de contenido: |
1. Functions and of a customer service department. // 2. Technology in customer service. // 3. Organizing the customer service department. // 4. Hiring, training, and compensating customer service staff. // 5. Leadership, supervision, and motivation. // 6. Organizing the communication system. // 7. Managing conflict. // 8. Problem solving. // 9. Establishing policy and procedures. // 10. Standards, measurement, and evaluation. // 11. Feedback control and auditing. // 12. Planning and budgeting for customer service. |
Practical guide to customer service management and operations [texto impreso] / Balsley, Ronald D . - New York : Amacom, 1982 . - 216 p : il. ; Pasta Dura. ISBN : 978-0-8144-5673-6 Idioma : Inglés ( eng)
| Palabras clave: |
SERVICIO AL CLIENTE |
| Clasificación: |
658.812 - Administración - Administración de la distribución(mercadeo) - Administración de ventas - Relaciones con clientes |
| Nota de contenido: |
1. Functions and of a customer service department. // 2. Technology in customer service. // 3. Organizing the customer service department. // 4. Hiring, training, and compensating customer service staff. // 5. Leadership, supervision, and motivation. // 6. Organizing the communication system. // 7. Managing conflict. // 8. Problem solving. // 9. Establishing policy and procedures. // 10. Standards, measurement, and evaluation. // 11. Feedback control and auditing. // 12. Planning and budgeting for customer service. |
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