Empowered teams : creating self directed work groups that improve quality, productivity and participation / Byham, William C.

Público ISBD Título : Empowered teams : creating self directed work groups that improve quality, productivity and participation Tipo de documento: texto impreso Autores: Byham, William C. Editorial: San Francisco : Jossey Bass Fecha de publicación: c 1991 Número de páginas: 258 p Il.: il. Dimensiones: Rústica ISBN/ISSN/DL: 978-1-55542-554-8 Nota general: Incluye Índice Palabras clave: ADMINISTRACION GERENCIAL, TRABAJO EN GRUPO Nota de contenido: Provides the frank answers to questions about how teams work, what makes them effective, when they are useful, how to get them going, and how to maintain their vigor and productivity over the long haul. Draws on a survey of over five hundred organizations and an in-depth study of twenty-eight companies (conducted jointly by Industry Week and the Association for Quality and Participation). Empowered teams : creating self directed work groups that improve quality, productivity and participation [texto impreso] / Byham, William C. . - San Francisco : Jossey Bass, c 1991 . - 258 p : il. ; Rústica. ISBN : 978-1-55542-554-8 Incluye Índice Palabras clave: ADMINISTRACION GERENCIAL, TRABAJO EN GRUPO Nota de contenido: Provides the frank answers to questions about how teams work, what makes them effective, when they are useful, how to get them going, and how to maintain their vigor and productivity over the long haul. Draws on a survey of over five hundred organizations and an in-depth study of twenty-eight companies (conducted jointly by Industry Week and the Association for Quality and Participation).

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00004628	658.402/W452	Libro	Biblioteca Principal -Medellín	Colección General	Disponible

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Desatnick, Robert L.

Público ISBD Título : Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization Tipo de documento: texto impreso Autores: Desatnick, Robert L. Editorial: San Francisco : Jossey Bass Otro editor: 1993 Dimensiones: 289 p ISBN/ISSN/DL: 978-1-55542-415-2 Palabras clave: CLIENTES  MERCADEO  RELACIONES CON LOS CLIENTES  SERVICIO AL CLIENTE Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization [texto impreso] / Desatnick, Robert L. . - San Francisco : Jossey Bass : 1993, [s.d.] . -  ; 289 p. ISBN : 978-1-55542-415-2 Palabras clave: CLIENTES  MERCADEO  RELACIONES CON LOS CLIENTES  SERVICIO AL CLIENTE

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D66	658.812 / D441	Libro	Biblioteca Principal -Medellín	General	Excluido de préstamo

The executive guide to operational planning / Acomb, Betty L.

Público ISBD Título : The executive guide to operational planning Tipo de documento: texto impreso Autores: Acomb, Betty L. Editorial: San Francisco : Jossey Bass Otro editor: 1988 Dimensiones: 130 p ISBN/ISSN/DL: 978-1-55542-064-2 Palabras clave: ADMINISTRACION GERENCIAL  PLANIFICACION ESTRATEGICA The executive guide to operational planning [texto impreso] / Acomb, Betty L. . - San Francisco : Jossey Bass : 1988, [s.d.] . -  ; 130 p. ISBN : 978-1-55542-064-2 Palabras clave: ADMINISTRACION GERENCIAL  PLANIFICACION ESTRATEGICA

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002911	658.4012 / M877	Libro	Biblioteca Principal -Medellín	General	Excluido de préstamo

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